Terms of Service

1. Court use and reservations

• All court reservations must be made online through our official booking system.
• Reservations may be made up to one hour before an available time slot.
• Walk-in play is not offered.
• Courts are not held without full payment and a confirmed booking.
• Each booking grants private, exclusive use of the court for the reserved time only.

Access to the facility is limited strictly to the booking holder and their invited guests during the reserved time.

2. Private facility use

• Your booking does not grant access to the facility outside your reserved time.
• Access codes and entry credentials are non-transferable and may not be shared.
• Unauthorised access, overstaying bookings, or allowing unbooked individuals into the facility may result in immediate termination of access without refund and future booking restrictions.

3. Code of conduct

• Please be mindful of neighbours within the building, particularly regarding noise and music volume.
• Aggressive behaviour, abuse, vandalism, unsafe play or misuse of the facility is strictly prohibited.
• We reserve the right to suspend or permanently revoke access without refund for conduct violations.

4. Waivers and assumption of risk

• All participants must have a signed waiver on file before entering the court.
• The booking holder is responsible for ensuring everyone in their group has completed the required waiver.
• Waivers are provided electronically and must be completed prior to play.

By using the facility you agree to release Pickleball Cove, its owners, operators and affiliates from any liability for injury, loss or damage to persons or property.

5. Equipment and personal property

• Pickleball Cove does not provide rental equipment; players must bring their own paddles and personal gear.
• Pickleballs may be available for purchase on site.
• Pickleball Cove is not responsible for lost, stolen or damaged personal items.

6. Cancellations, refunds and payments

• Full payment is required at the time of booking.
• Cancellations must be made more than 24 hours prior to the scheduled booking to receive a refund.
• Late cancellations and no-shows are non-refundable.
• All booking changes must be completed through the online system.

Enquiries about availability or bookings received by email or chat will be redirected to the online booking platform.

7. Membership terms

• Memberships are limited, non-transferable and non-refundable.
• Membership benefits, booking privileges and access terms are subject to change.
• Memberships may be revoked for misuse of the facility, violation of these terms, or conduct inconsistent with the private nature of Pickleball Cove.

8. Facility hours and closures

• Pickleball Cove operates 24 hours a day, 7 days a week, including holidays.
• Temporary closures may occur due to maintenance, safety concerns or unforeseen circumstances.
• No refunds are guaranteed for closures beyond our reasonable control.

9. Security and monitoring

• Pickleball Cove uses active security cameras in common areas.
• Footage may be reviewed in the event of incidents, damage or disputes.
• By entering the facility you consent to video monitoring for security purposes.

10. Privacy

• Personal information collected through bookings, waivers or memberships is used solely for operational purposes.
• We do not sell or share personal information. See our Privacy Policy for full details.

11. Changes to these terms

• Pickleball Cove reserves the right to modify these Terms of Service at any time.
• Continued use of the facility constitutes acceptance of any updated terms.